We have a 14-day return policy. If you are dissatisfied with your purchase, you can return it to us within fourteen (14) days after shipment delivery subject to the conditions below. Any claims for missing items or items damaged in transit must be received within two (2) days of delivery of the merchandise.
Following items are non-returnable:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that shipped more than 3 days after the RMA issuance.
Special order items or customized items.
Items sold as used or refurbished.
Customer must request a return merchandise authorization (RMA) through our website or by e-mailing us at firstname.lastname@example.org.
REFUNDS - Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product, we will credit your account. Please allow 5 - 7 days for a credit to appear on your account.
EXCHANGES - If the item was sent back for an exchange, please allow 3 - 5 business days for the replacement to be processed.
CONDITIONS OF RETURN - Please read all conditions below. If conditions are not met, we reserve the right to refuse the return or to charge a restocking fee not less than 15%.
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories and components.
Item must be shipped back to us within 3 days of RMA issuance.
We are NOT responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on Special Order merchandise or any item indicated as non-returnable, refurbished, or used.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Customer is responsible for all return shipping costs.
Our shipping cost to the customer is non-refundable.
RMA #: _______________
6030 Marshalee Dr., MB# 8090
Elkridge, MD 21075
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.